Frequently Asked Questions (FAQ)
1. How long does delivery take?
Delivery times depend on the destination and shipping method selected. Local deliveries usually take 1–3 business days, while international shipments may take 5–10 business days.
2. Can I track my shipment online?
Yes, you can easily track your parcel using the tracking ID provided after booking your shipment.
3. What items are prohibited in courier services?
Hazardous materials, explosives, flammable liquids, illegal goods, and restricted items are not allowed for shipping.
4. Do you provide same-day delivery services?
Yes, same-day and express delivery services are available in selected locations depending on parcel size and destination.
5. How are fragile items handled?
Fragile packages are packed and labeled carefully to ensure safe transportation and secure delivery.
6. What should I do if my package is delayed?
You can contact customer support with your tracking number to get real-time shipment updates and delivery assistance.
7. Is insurance available for valuable shipments?
Yes, shipment insurance options are available for high-value parcels to protect against damage or loss during transit.
8. Can I change the delivery address after dispatch?
Address changes may be possible before the parcel reaches the final delivery stage. Contact support immediately for assistance.
9. Do you offer international shipping?
Yes, international courier and logistics services are available for multiple countries with secure handling and tracking.
10. How can I contact customer support?
You can reach our support team through phone, email, or the contact form available on the website for quick assistance.